You've got questions, so maybe this will help.
Here are answers to the most commonly asked questions about TopDoc Connect®.
TopDoc Connect is designed to connect you with the best possible specialists when you need care. Our unique, unbiased service is based on extensive research of tens of thousands of specialists. We not only look at their degree and medical training, we evaluate the depth of their experience with medical conditions exactly like yours. We also match the experience of the specialists with the specific criteria that is important to you – such as location, insurance acceptance and appointment availability.
Through our world-renowned Clinical Advisory Board, we are fortunate to partner with top physicians in a wide variety of specialties. This board has helped us identify the optimal way to evaluate physicians for quality. As a result, we have developed a database of objectively-screened physicians across 200 subspecialties of care.
From routine procedures to life-threatening events, our Care Navigators evaluate the specific needs of each diagnosis, and then match you with the physicians that are most appropriate.
There is no legal or financial relationship with any of the physicians we recommend. The recommendations provided to each member are based solely on an informed understanding of the patient’s diagnosis matched with the expertise of the physician.
No, you are in no way obligated to see any of these physicians. However, because our recommendations are provided based on the physician’s quality factors and have been optimal matched to your specific condition, we believe that you will see improved care by choosing a physician we recommend.
Within one to two business days, we’ll send you a care packet that provides you with at least three specialists that match your exact criteria and, most importantly, are best suited to treat your condition. This information will include background information on the recommended specialists along with directions to their office and instructions on what to bring with you (e.g. test results, medical records).
Locating the best possible specialist for your health condition requires time for an in-depth review of medical credentials to identify those specialists that are the best match for YOUR specific health condition and have the greatest level of expertise. This safeguards you from receiving an incorrect diagnosis and unsuccessful treatment.
We also ensure the recommended specialists accept your insurance and have appointment availability, which is often not an option when using other sources.
There is no legal or financial relationship with any of the physicians we recommend. The physicians recommended to each member are first and foremost based on an informed understanding of the patient’s diagnosis matched with the expertise of the physician.
Our services are designed to match you with the best possible specialist or surgeon based on your specific medical condition and needs. We do not practice medicine, so it’s helpful but not required to have a diagnosis from your primary care doctor. A diagnosis allows us to provide you with the most accurate match possible.
Once you have a proper diagnosis or a working diagnosis, we will then be able to identify multiple specialists that have the most expertise in that area as well as meet additional criteria you choose.
If you are uncertain as to your exact diagnosis, we can guide you to a general specialist to confirm a suspected diagnosis.
Yes, we will specifically research specialists that accept your insurance and meet any other criteria you require. We’ll also verify this information with the specialists before providing you with recommendations. If we are unable to find in-network specialists that meet your preferences, we will clearly identify the physicians we recommend as out of network to ensure you know this before making your selection.
Yes, we will specifically research specialists that accept your insurance and meet any other criteria you require. We’ll also verify this information with the specialists before providing you with recommendations. If we are unable to find in-network specialists that meet your preferences, we will clearly identify the physicians we recommend as out of network to ensure you know this before making your selection.
Yes, we will specifically research specialists that accept your insurance and meet any other criteria you require. We’ll also verify this information with the specialists before providing you with recommendations. If we are unable to find in-network specialists that meet your preferences, we will clearly identify the physicians we recommend as out of network to ensure you know this before making your selection.
When you contact us to locate a specialist, please let us know of any special needs that are important to you and we’ll do our best to identify specialists that are able to meet your needs. We want your experience to be as comfortable and stress-free as possible, so we strive to find physicians that accommodate your needs including language preferences, hearing and vision assistance, sign language, and many more.
We comply with HIPAA practices and incorporate a high level of data encryption into our systems to ensure that your health and personal information is kept private. We do not share any of your records with your employer or any other entity unless otherwise required by law. Requesting a specialist for those under 18 years of age must be done by a parent.
Because we only provide recommendations to medical physicians (MDs and DOs), we are unable to offer information for the following healthcare services at this time:
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ArmadaHealth is a rapidly growing health data science and services company. Our innovative navigation solutions, QualityCare Connectsm , TopDoc Connect® and QualityCare Navigatorsm, improve the efficiency and effectiveness of how people access the healthcare system. The result is improved health outcomes, reduced healthcare expenses and exceptional patient satisfaction.
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